Question 1

What is an Employee Assistance Program (EAP)?

Accepted Answer

EAP is a confidential support service provided by employers to help employees address personal and work-related challenges that may impact their well-being and productivity. It offers professional assistance in areas such as mental health, financial planning, legal support, and wellness.

Question 2

What services does IMPROVE provide?

Accepted Answer

IMPROVE offers a range of services, including:
 • Individual and group counseling (mental health, financial, legal, and nutritional support)
 • Critical incident stress management
 • 24/7 emergency psychological support (IEmergency)
 • Training and workshops
 • Wellness programs to promote a healthy work-life balance

Question 3

How can EAP benefit my organization?

Accepted Answer

Implementing an EAP like IMPROVE helps organizations:
 • Enhance employee well-being and productivity
 • Reduce absenteeism and presenteeism
 • Improve workplace morale and engagement
 • Provide professional support for crisis situations
 • Create a healthier work environment

Question 4

Is the service confidential?

Accepted Answer

Yes, confidentiality is a core principle of IMPROVE. All consultations and services provided under the EAP are strictly confidential and comply with professional ethical standards to ensure employees feel safe and secure when seeking help.

Question 5

Who can access IMPROVE services?

Accepted Answer

IMPROVE services are available to all employees of partner organizations, and in some cases, their immediate family members, depending on the company's EAP package.

Question 6

How can employees access IMPROVE services?

Accepted Answer

Employees can access services through:
 • In-person consultations
 • Phone support
 • Video calls
 • Email inquiries
Contact details and access instructions are provided by your HR department or company portal.

Question 7

What types of issues can be addressed through EAP counseling?

Accepted Answer

IMPROVE helps employees deal with a wide range of issues, including:
 • Stress and burnout
 • Work-life balance
 • Relationship challenges
 • Anxiety and depression
 • Financial concerns
 • Legal matters
 • Grief and loss

Question 8

Are there any costs for employees?

Accepted Answer

No, IMPROVE services are offered at no cost to employees, as they are fully covered by the employer as part of the organization’s well-being initiatives.

Question 9

How does IMPROVE handle emergency situations?

Accepted Answer

IMPROVE offers IEmergency, a 24/7 crisis support service for urgent psychological needs, such as panic attacks, emotional distress, and critical incidents. Employees can reach out anytime for immediate support from a qualified professional.

Question 10

How often can employees use EAP services?

Accepted Answer

The number of sessions or services available depends on the company's EAP agreement. Employees can check with their HR department for specific details regarding usage limits.

Question 11

Can managers refer employees to EAP services?

Accepted Answer

Yes, managers can encourage employees to utilize EAP services if they observe signs of distress or performance concerns. IMPROVE also provides specialized training for managers to help them identify and address workplace mental health challenges effectively.

Question 12

How can my company partner with IMPROVE?

Accepted Answer

To explore partnership opportunities and implement IMPROVE in your organization, please fill out the contact form on our website or reach out to us via email or phone for a consultation.

Question 13

What makes IMPROVE different from other EAP providers?

Accepted Answer

IMPROVE is the first and leading EAP provider in Indonesia, offering a comprehensive, locally tailored program backed by highly experienced professionals and international best practices. We combine extensive experience with continuous innovation to meet the evolving needs of our clients.

Question 14

Where can I find more information about IMPROVE?

Accepted Answer

For more details, please visit our website at iradatimprove.com (http://iradatimprove.com/)or follow us on our social media channels for the latest updates and insights. You can also drop us an email to eap@iradatkonsultan.com.

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